The Evolution of the Social CRM Infographic
This morning I came across this infographic (via Get Satisfaction and DigitalBuzzBlog that shows the evolution of the social consumer and their behavior. Take a look:
How are your campaigns utilizing innovation and social media to embrace this new consumer?
Valerie M. Russo is a Senior Social Media Strategist at IIR USA with a technology, anthropology, marketing and publishing business acumen. She is a published poet and also maintains a literary blog. She may be reached at vrusso@iirusa.com. Follow her @Literanista.
