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April 29, 2011

The Evolution of the Social CRM Infographic

This morning I came across this infographic (via Get Satisfaction and DigitalBuzzBlog that shows the evolution of the social consumer and their behavior. Take a look:

How are your campaigns utilizing innovation and social media to embrace this new consumer?

Valerie M. Russo is a Senior Social Media Strategist at IIR USA with a technology, anthropology, marketing and publishing business acumen. She is a published poet and also maintains a literary blog. She may be reached at Follow her @Literanista.

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